FREQUENTLY ASKED QUESTIONS
INFORMATION QUESTIONS
Orders
How to Place an Order?
Select the desired product and ADD TO CART. You can continue shopping or EDIT BAG and then Proceed to Checkout. At checkout, you can either log into your account, create an account or checkout as a guest.
How fast will my Order be Processed?
Please allow us a minimum of 2-4 working days for processing/handling of the orders.
On average, merchandise is produced and shipped from our facility within 4 business days after purchase.
- Fast shipping/transit times apply (12-15 business days) for the United States.
- Standard shipping/transit times apply (17-21 business days) for the United States.
For more information please visit Shipping Policy
Can I Cancel or Change my Order?
We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact our live chat immediately after placing your order or e-mail at usbape4@gmail.com. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.
What to do if a Product sold out?
For products that are sold out, please find the ‘notify me when available’ button on the product pages and add your e-mail address to the Waitlist. Once the product is back in stock, you will be notified via e-mail.
What should I do. if I enterd an incorrect Shipping Address?
Orders are processed as quickly as possible and for this reason we cannot guarantee any changes to your order once it has been submitted. If you accidentally entered an incorrect shipping address or the address is not in English characters, please contact us letting us know you need to update your address. Please include your full name, order number, and the correct shipping address. We will do our best to change the shipping address before it ships. If it does ship before we are able to fix the issue, please reply to our message when the tracking information states that it is being returned to the sender. As soon as we receive it, we will ship you out a new package for orders. Shipping fees will need to be paid again.
I received my Order but the Product was Damaged?
If the product received is damaged, we can help. Please e-mail photos of the damaged products, a brief description of the damage, the order number to usbape4@gmail.com. We will follow-up with next steps as soon as possible.
The items from my package are missing. What should I do?
First, please check the package carefully. In most cases, the items might still be in the box. Before you get worried that some items are missing from your parcel, make sure you have thoroughly checked the packing materials. In some cases, some items are shipped separately and you would receive different tracking numbers if it is the case. Second, contact us If a product is missing, we can help. Please e-mail photos of the shipping label and the box with the items received, a brief description of the situation, the order number to usbape4@gmail.com. We will follow-up with next steps as soon as possible. You can tell us about your missing item within 4 days. If 4 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or reship.
How is my credit card information saved?
We do not store any of your credit card information on our website. We use Flutter wave Payments, a reputable and secure payment processor available, for processing all of our online transactions.
Shipping
What Shipping Options do you have?
How long will it take for the United States buyer to receive their order?
Please allow us a minimum of 2-4 working days for processing/handling of the orders.
On average, merchandise is produced and shipped from our facility within 4 business days after purchase.
- Fast shipping/transit times apply (12-15 business days) for the United States.
- Standard shipping/transit times apply (17-21 business days) for the United States.
How long will it take for the worldwide buyer to receive their order?
Please allow us a minimum of 3-6 working days for processing/handling of the orders.
On average, merchandise is produced and shipped from our facility within 6 business days after purchase.
- Fast shipping/transit times apply (12-15 business days) worldwide.
- Standard shipping/transit times apply (17-21 business days) worldwide.
it depends on the country and which shipping method customers choose at the checkout page.
How much does shipping cost?
Shipping costs also depend on the shipping method customers choose at the checkout page.
- Fast Shipping Cost $45.00
- Standard Shipping Cost $25.00
You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display your total costs.
- We also offer free shipping for orders valued above then $500.00.
Total shipping charges are shown on the checkout page.
For more information please visit Shipping Policy
What countries do you deliver to?
We ship worldwide. Due to COVID restrictions, we have temporarily halted shipping to certain countries. We review the list on a weekly basis and will be open to these countries as soon as we can.
Returns & Exchanges
What is your return policy?
Returns
a. Eligibility: To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.
b. Return Period: We accept returns within 14 days of the original purchase date.
c. Return Process: To initiate a return, please contact our customer support team at usbape4@gmail.com within the return period. Our team will guide you through the return process and provide you with a return merchandise authorization (RMA) number. Please securely package the item and include the RMA number on the package. Ship the item back to the designated, return address in the box or provided by our customer support team.
d. Return Shipping: Customers are responsible for the shipping costs and ($.15.00) restocking fee associated with the return. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item, as we are not responsible for lost or damaged packages in transit.Returning Products
- 650 Madison Ave New York NY 10022 U.S.A.
Refunds
For more information visit Refund & Returns Policy.
How do I make a return?
Returns
a. Eligibility: To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.
b. Return Period: We accept returns within 14 days of the original purchase date.
c. Return Process: To initiate a return, please contact our customer support team at usbape4@gmail.com within the return period. Our team will guide you through the return process and provide you with a return merchandise authorization (RMA) number. Please securely package the item and include the RMA number on the package. Ship the item back to the designated, return address in the box or provided by our customer support team.
d. Return Shipping: Customers are responsible for the shipping costs and ($.15.00) restocking fee associated with the return. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item, as we are not responsible for lost or damaged packages in transit.Returning Products
- 650 Madison Ave New York NY 10022 U.S.A.
Refunds
a. Inspection and Processing: Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is approved for a refund, we will initiate the refund process.
b. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
c. Non-Refundable Items: The following items are non-returnable:
- Gift cards limited edition or exclusive itemsItems marked as final sale
For more information visit Refund & Retuns Policy.
How do I make an exchange?
If you need to exchange a product, send us an email at usbape4@gmail.com with your inquiry.
How do I get refund?
a. Inspection and Processing: Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is approved for a refund, we will initiate the refund process.
b. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.